Shipping Policy

DHM Mall is committed to delivering your purchases in a timely and secure manner. We use Fastex and Trax shipping services to ensure the best possible experience for our customers. This Shipping Policy outlines our shipping practices and procedures.

  1. Shipping Methods and Services

1.1 Shipping Providers: We offer shipping through Fastex, Leopard and Trax, all of which provide reliable and efficient delivery services.

1.2 Shipping Options: Depending on your location, we offer various shipping options including standard and expedited shipping. The available options and corresponding costs will be displayed at checkout.

  1. Shipping Rates and Delivery Times

2.1 Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your order, as well as your delivery location. The shipping cost will be displayed at checkout before you complete your purchase.

2.2 Delivery Times:

  • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Typically takes 2-3 business days.

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control.

  1. Order Processing and Handling

3.1 Order Processing Time: Orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day.

3.2 Handling Time: After processing, orders are carefully packed and handed over courier companies for shipping. You will receive a shipping confirmation email with tracking information once your order has been shipped.

 

  1. Tracking Your Order

4.1 Tracking Information: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment through the courier company’s website.

  1. Shipping Restrictions

5.1 Delivery Locations: We currently ship to addresses within [Country]. We do not ship to P.O. boxes or APO/FPO addresses.

5.2 Customs and Duties: For international shipments, any applicable customs duties and taxes are the responsibility of the customer. DHM Company is not responsible for any delays caused by customs procedures.

  1. Lost or Damaged Packages

6.1 Lost Packages: If your package is lost in transit, please contact us at thedhmmall@gmail.com. We will work with courier companies to locate the package or provide a suitable resolution.

6.2 Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at thedhmmall@gmail.com. We will assist you in filing a claim with the shipping provider and arrange for a replacement or refund as necessary.

  1. Incorrect Address

7.1 Address Accuracy: Please ensure that you provide an accurate and complete shipping address at checkout. DHM Mall is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7.2 Address Corrections: If you realize that you have provided an incorrect address, please contact us immediately at thedhmmall@gmail.com. We will do our best to update the address before the order is shipped. Once an order is shipped, we cannot make changes to the delivery address.